At Price Mitra, we take great pride in the quality of our Gadag spices and dry fruits. However, we understand that issues can happen. This policy outlines when and how you can return items.

Important: For any claim regarding missing items, leakage, or damage, an Unboxing Video is mandatory. Please record a video while opening the parcel showing the shipping label and the condition of the items. Without this video, we may not be able to process your claim.

• Perishable Goods (Spices, Powders): Due to hygiene reasons, we do not accept returns for 'Change of Mind'. Returns are only accepted if the packet is torn, infested, or expired upon delivery. You must report this within 24 hours.
• Dry Fruits/Non-Perishables: Must be reported within 3 days of delivery if there is a quality issue.
• Wrong Item Delivered: If you ordered Cashews and received Raisins, we will replace it free of cost.

1. WhatsApp us at +91 98765 43210 or email support@pricemitra.in.
2. Share your Order ID and the Unboxing Video/Photos of the issue.
3. Our Quality Team in Gadag will review the evidence within 24 hours.
4. If approved, we will arrange a reverse pickup (available in select pincodes) or ask you to self-ship (shipping costs will be reimbursed).

Once your return is received and inspected at our warehouse:

• We will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method (UPI/Card) within 5-7 business days.
• For COD orders, we will request your Bank Account or UPI ID to transfer the refund.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, verify with customer support if stock is available.

You can cancel your order before it has been dispatched (usually within 2-4 hours of placing the order). Once shipped, the order cannot be canceled, but you may reject delivery (shipping charges may be deducted from the refund).

For any return-related queries, please contact us at support@pricemitra.in.